Terms of Service

Effective Date: January 1, 2023
Website Name: casakamandadr.com
Website URL: http://www.casakamandadr.com
Company/Owner Name: The Solomon Group
Contact Email: messages@casakamandadr.com

1. Acceptance of Terms
   Welcome to casakamandadr.com (the “Site”). By accessing our Site, submitting an inquiry, or booking a vacation rental property with us, you agree to comply with and be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use our Site or services.
2. Global Guest Eligibility & Account Registration
   We accept bookings from guests all over the world. To book a property or use certain features of the Site, you must:
   • Be at least 18 years old (or the legal age of majority in your jurisdiction, whichever is higher) and possess the legal authority to enter into a binding agreement.
   • Provide accurate, current, and complete information during the booking process.
   • Ensure that all guests staying at the property under your booking also comply with these Terms.
3. Booking Management & Payments
   • Booking Platform: All bookings, availability calendars, and reservation details are managed and synced through our software provider, Villagio.
   • Payment Processors: Payments are processed securely via our third-party payment gateways. By entering your payment information, you authorize our processors to charge the designated amount for your reservation.
   • Confirmation: A booking is only considered confirmed once you receive a confirmation email generated through Villagio and your initial payment has successfully cleared.
4. Cancellations, Refunds, and Modifications
   • Cancellation Policy: Our standard cancellation policy is to provide credit for reservations that are canceled within ten days of the check-in date; and, 50% refund for reservations canceled 11 to 20 days before check-in date. While credits are processed immediately, refunds will be processed within 30 days.
   • No-Shows: Failure to arrive at the property on your scheduled check-in date without prior written notice will be treated as a cancellation, and no refunds will be issued.
   • Host Cancellations: In the rare event that we must cancel your reservation due to unforeseen circumstances (e.g., severe property damage or force majeure), we will issue a full refund but shall not be held liable for any secondary travel expenses (such as flights).
5. Property Rules & Guest Responsibilities
   By booking our property, you agree to adhere to the following House Rules:
   • Maximum Occupancy: The total number of guests staying at the property must not exceed the maximum capacity stated in your booking confirmation.
   • No Illegal Activity: Guests may not use the property for any illegal purposes, commercial filming, or unauthorized gatherings/parties.
   • Local Laws: Guests are required to respect local noise ordinances, short-term rental regulations, and community rules.
6. Property Security & Surveillance Disclosure
   For the safety of our guests, staff, and the protection of the premises, the physical property is equipped with the following security measures:
   • Perimeter Security: The property features perimeter fencing and controlled access gates. Guests will be provided with entry codes or keys, which must not be shared with unauthorized individuals.
   • Outdoor Cameras: External smart security cameras (Ring cameras) are installed to monitor public and semi-public exterior areas, including driveways, entrances, and property lines.
   • Privacy Guardrail: There is absolutely no surveillance monitoring inside the private interior living spaces of the rental property. Tampering with, covering, or disconnecting any exterior security cameras or gating systems is strictly prohibited and constitutes grounds for immediate eviction without refund.
7. Liability & Damage Policy
   • Property Damage: You are responsible for maintaining the property and its contents in the same condition as upon arrival. Any accidental or intentional damage caused by you or your party must be reported immediately and may result in charges to your payment method on file.
   • Personal Belongings: We are not responsible for the loss, theft, or damage of any personal belongings left at the property during or after your stay. We highly recommend that international and domestic travelers purchase comprehensive travel insurance.
8. Limitation of Liability
   To the maximum extent permitted by law, [Company/Owner Name] shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, booking software, or your stay at our physical properties, including personal injury or property damage, unless caused by our gross negligence.
9. Governing Law & Jurisdiction
   These Terms are governed by and construed in accordance with the laws of the Dominican Republic without regard to its conflict of law principles. Any legal actions or proceedings arising out of these Terms shall be brought exclusively in the courts located in the Dominican Republic.
10. Contact Us
    If you have any questions regarding these Terms of Service or your booking requirements, please contact us at:
    • Email: messages@casakamandadr.com